Welcome to Walker Edison Shop’s FAQ page! We’ve compiled answers to common questions about our contemporary furniture collections, delivery services, and shopping experience. Whether you’re looking for stylish barstools, space-saving bedroom furniture, or complete dining sets, we’re here to help.
Product Questions
What types of furniture does Walker Edison Shop specialize in?
We specialize in modern, design-conscious furniture for every room including:
- Living room essentials (coffee tables, bookshelves, electric fireplaces)
- Dining collections (tables, chairs, barstools & counter stools)
- Bedroom furniture (beds, dressers, bedroom benches)
- Functional pieces (entryway furniture, desks, storage solutions)
Are your furniture pieces easy to assemble?
Yes! Most of our furniture comes with clear assembly instructions and all necessary hardware. Many customers report assembly times under 30 minutes for items like bookshelves, bedroom benches, and dining chairs.
Do you offer matching furniture collections?
Absolutely! We specialize in coordinated collections perfect for room makeovers. Our dining room sets, bedroom furniture groupings, and living room combinations ensure a cohesive look throughout your space.
Shipping & Delivery
What shipping options do you offer?
We provide two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after dispatch
- Free Shipping (orders over $50): Via EMS, arrives in 15-25 business days after dispatch
Can I track my furniture delivery?
Yes! You’ll receive tracking information via email as soon as your order leaves our Hayward warehouse. Track your modern furniture every step of the way until it arrives at your door.
Do you ship internationally?
We ship globally to most countries (excluding select Asian and remote regions). During checkout, our system will automatically display available shipping options for your location.
What if I’m not home when delivery arrives?
Our carriers will leave a notice with instructions for rescheduling or picking up your package. For larger items like beds or dining tables, we recommend being available during the delivery window.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. If your furniture doesn’t meet your expectations, simply contact us at [email protected] to initiate the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.
Payment & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
Orders process quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Customer Service
How can I contact customer service?
Our team is happy to help! Email us at [email protected] for assistance with:
- Order inquiries
- Product questions
- Returns & exchanges
- Delivery concerns
Do you offer design advice for furniture selection?
While we don’t provide formal design services, our customer service team can offer suggestions about furniture dimensions, material characteristics, and collection coordination to help you make informed decisions.
Didn’t find your question here? Contact our friendly customer service team at [email protected] – we’re always happy to help you create your perfect space with Walker Edison’s contemporary furniture collections.