At Walker Edison Shop, we take pride in delivering modern, high-quality furniture that transforms your living space. However, we understand that sometimes a product might not meet your expectations. Our hassle-free return policy ensures your complete satisfaction with purchases of our contemporary furniture collections.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition with all packaging and tags intact. Please note:

  • All returns require prior authorization
  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs
  • Special order items may not be returnable (see exceptions below)

Non-Returnable Items

Due to their customized nature or hygiene considerations, the following products cannot be returned:

  • Electric Fireplaces (special order items with customized specifications)
  • Final sale or clearance items (when marked as such)
  • Products missing original packaging or showing signs of use

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Service

Email our returns team at [email protected] within 15 days of receiving your order. Use the following template to ensure we have all necessary information:

Subject: Return Request – Order #[Your Order Number] Dear Walker Edison Shop Returns Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Date of Delivery: [Insert] Item(s) to Return: [Product Name & SKU if available] Reason for Return: [Please specify] Please advise on next steps for completing this return. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, our team will:

  • Confirm your return eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return instructions
  • For exchanges, confirm product availability

Step 3: Package and Ship Your Return

Carefully repackage the item in its original packaging with all included materials. Include a copy of your invoice and write the RMA number clearly on the outside of the box. Ship to:

Walker Edison Shop Returns
236 Alden Road
Hayward, CA 94541
USA

Note: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your returned item:

  • Refund Timeline: 5-7 business days after we receive your return
  • Refund Method: Original payment method (credit cards via Visa/MasterCard/JCB or PayPal)
  • You will receive email confirmation when your refund is processed

For exchanges, we will ship your replacement item once the return is received and processed. Standard shipping times apply.

Damaged or Defective Items

If your Walker Edison furniture arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We will arrange for a replacement or repair at no additional cost
  3. In some cases, we may request return of the damaged item

International Returns

For customers outside the United States (excluding select Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please allow additional time for international returns processing

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges for our modern furniture collections. Contact us at [email protected].

Thank you for choosing Walker Edison Shop for your contemporary furniture needs. We stand behind our products and are committed to ensuring your complete satisfaction with every mid-century modern, industrial, or transitional piece you select for your home.