Shipping Policy

At Walker Edison Shop, we’re committed to making your modern furniture shopping experience seamless from delivery to your complete satisfaction. Our contemporary collections are designed to elevate your living spaces with mid-century modern, industrial, and transitional styles.

Shipping Information

Our Hassle-Free Return Policy

We stand behind the quality of our modern furniture collections. If any item doesn’t meet your expectations, our straightforward return process ensures your satisfaction.

Return Eligibility

• 15-day return window from delivery date
• Items must be in original condition with all packaging and tags
• Return authorization required

Non-Returnable Items

Due to their customized nature or hygiene considerations, the following products cannot be returned:

• Electric Fireplaces (special order items with customized specifications)
• Final sale or clearance items (when marked as such)
• Products missing original packaging or showing signs of use

How to Return an Item

Step 1: Contact Customer Service

Email our returns team at [email protected] within 15 days of receiving your order with the following information:

Step 2: Receive Return Authorization

Within 2 business days, our team will:

• Confirm your return eligibility
• Provide a Return Merchandise Authorization (RMA) number
• Send detailed return instructions
• For exchanges, confirm product availability

Step 3: Package and Ship Your Return

Carefully repackage the item in its original packaging with all included materials. Include a copy of your invoice and write the RMA number clearly on the outside of the box.

Return Address:
Walker Edison Shop Returns
236 Alden Road
Hayward, CA 94541
USA

Refund Process

Once we receive and inspect your returned item:

• Refund Timeline: 5-7 business days after we receive your return
• Refund Method: Original payment method (credit cards via Visa/MasterCard/JCB or PayPal)
• You will receive email confirmation when your refund is processed

For exchanges, we will ship your replacement item once the return is received and processed. Standard shipping times apply.

Damaged or Defective Items

If your Walker Edison furniture arrives damaged or defective:

• Contact us immediately at [email protected] with photos of the damage
• We will arrange for a replacement or repair at no additional cost
• In some cases, we may request return of the damaged item

International Returns

For customers outside the United States (excluding select Asian and remote regions):

• Return shipping costs are the customer’s responsibility
• Customs fees and import duties are non-refundable
• Please allow additional time for international returns processing

Thank you for choosing Walker Edison Shop for your contemporary furniture needs. We’re committed to ensuring your complete satisfaction with every mid-century modern, industrial, or transitional piece you select for your home.